Quality Policy

Image Office Cleaning aims to provide defect free goods and services to its customers on time and within budget.

The organisation operates a Quality Management System that has gained BS EN ISO 9001:2008 certification, including aspects specific to the provision of daily office cleaning, window cleaning maintenance and associated services.

The management is committed to;

  • Developing and improving the Quality Management System
  • Continually improving the effectiveness of the Quality Management System
  • The enhancement of customer satisfaction
  • Satisfying the applicable requirements of ISO9001:2015


The management has a continuing commitment to;

  • Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction
  • Communicate throughout that organisation the importance of meeting customer needs and legal requirements
  • Establish the Quality Policy and its objectives
  • Ensure that the management review meeting sets and reviews the quality objectives and reports on the internal audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System
  • Ensure the availability of resources


The structure of the Quality Management System is defined in the Integrated Management System Manual.

All personnel understand the requirements of this Quality Policy and abide with the contents of the Quality Manual.

The organisation complies with all English and EU legislation and regulations specifically related to its business activities.

The organisation constantly monitors its quality performance and implements improvements when appropriate.

The Quality Policy is regularly reviewed in order to ensure its continuing suitability.

Copies of the Quality policy and the Management Review minutes are given to all members of staff as a means of communicating the effectiveness of the Quality Management System.

For more information call Image Office Cleaning on 020 7790 7400